Effective April 3, 2024
This document constitutes the Terms of Service (“Terms”) that pertain to your use of the services offered by Thrive Child Pty Ltd (Australian Company Number: 653 318 702) and its subsidiaries and managed entities (collectively referred to as “Ren”, “we”, “us”, or “our”).
These services include the provision of educational information pertaining to parenting and social and emotional wellbeing/development, collectively referred to as the “Services”. The Services may be provided via coaching, seminars and/or webinars, courses, and the facilitation of access to video consultations. The Services may be delivered via written/visual and/or audio and/or audiovisual formats.
By accessing or using Ren’s Services, you agree to be bound by these Terms, including an agreement to arbitrate and consent to electronic communications. By accessing or using Ren’s Services, you also accept the terms of Ren’s Privacy Policy. You should review Ren’s Privacy Policy to learn how we obtain, use, share, and safeguard your personal information.
Introduction
Ren arms everyday parents with information to help their children develop a secure attachment style, positive self-esteem, and healthy emotional and social wellbeing. Ren makes parenting guidance more accessible, by providing trustworthy and easy-to-understand information via:
- parenting courses;
- seminars; and
- individual appointments with 'parenting experts' (individuals who have completed training in evidence-based principles of parenting).
It is important you are aware that information you receive from Ren and any communications you have with Ren representatives do not constitute medical or healthcare advice. Ren does not provide medical or healthcare services. Nothing contained in the Services should be construed as representing a healthcare assessment, diagnosis, or treatment. You should always obtain medical and mental health advice from an appropriately qualified healthcare professional or your regular doctor.
Account Registration and Security
Ren’s Services are available solely for personal, non-commercial use and must not be used for any other purposes. If you register on behalf of another individual, that individual must review and consent to Ren’s Terms of Service and Privacy Policy and they must only use the Services exclusively for their own personal, non-commercial use.
Service Use Termination
You may terminate your use of Ren’s Services at any time by discontinuing using them. We reserve the right to terminate your use of the Services at any time by sending notice to the email address you provided or contacting you by other means, or by posting a notice on the Services. If we terminate your use of the Services due to a breach of these Terms or any of Ren’s policies or any other agreement you have entered into with us, you will not be entitled to any refunds for Services provided. We are not obligated to provide you with prior notice before terminating your access to and use of the Services or any reason for such termination.
Use of Personal Information
We reserve the right to use your Personal Information for the purpose of providing the Services and for uses outlined in our Privacy Policy. If any third-party entity is involved in providing Services or information, your personal information may be shared with such third-party. Further, your information may be provided to third-party service providers who are contractually obligated to protect your information under these Terms and to act as Ren’s business associates.
Account and Data Localization
Ren takes the security and confidentiality of your personal information seriously. We take precautions to uphold this.Though it should be noted that, in some cases, your data may be stored outside of your current location (including outside of the country, state, territory, and jurisdiction in which you are located). Ren may utilize third-party service providers and/or third party cloud computing technologies to store and process user data, which may involve transferring your information to servers located in different countries.
By using Ren’s Services you acknowledge and consent to the practices described within these Terms and within our Privacy Policy, including the potential transfer, processing and storage of your data outside of your location. As we take the protection of your information seriously, we only engage service providers who have certified security measures. Nonetheless, it is important to understand that the laws and regulations governing data protection and privacy in the jurisdiction where your information is stored may differ from those in the jurisdiction that you’re located and/or reside in.Further information about the storage, transfer and use of your data can be reviewed in our Privacy Policy.
License and Use Restrictions
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services for personal and non-commercial purposes. Your use of the Services must comply with all applicable laws and Ren’s Terms and policies. Please note that you do not acquire any ownership rights in the Services.
Prohibited Activities
You agree not to engage in the following activities with respect to the Services:
- Engage in defamatory, abusive, libelous, obscene, threatening, harassing, hateful or otherwise objectionable behavior;
- Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to download, access, retrieve, index, “data mine”, or in any way reproduce or circumvent, avoid, bypass, remove, or deactivate the navigational structure or technical measures or presentation of the Services or its contents;
- Interfere, access, tamper with or disrupt the Services or the servers or networks connected to the Services;
- Attempt to probe, scan or test the vulnerability of the Services or any of our systems or network or breach any security or authentication measures;
- Use any meta tags or other hidden text or metadata utilizing our trademarks, logos, URLs or product names without the express written consent of Ren’s CEO or Board of Directors;
- Use the Services or content, or any portion thereof, for any commercial purpose or for the benefit of any third-party or in any manner not permitted by these Terms;
- Post, distribute, or reproduce in any way any content that infringes third-party intellectual property rights or violates third-party rights of privacy or rights of publicity;
- Use, display, “frame” or “mirror” any part of the Services, our names, any of our trademarks, logos or other proprietary information, or the layout and design of any page or form contained on a page, without prior written consent of Ren’s CEO or Board of Directors;
- Collect or store any personal information, including personally identifiable information, about other Ren users without their express permission;
- Provide any inaccurate, incomplete, false or misleading information, including regarding your identity or health/wellbeing or the identity or health/wellbeing of a child you advise Ren is within your care, when using the Services;
- Allow any other person to use your account, username or password to access the Services, unless otherwise permitted herein; and
- Assist or permit any person to engage in any of the activities described in this Section.
Consent to Electronic Communications
Email, text, audio, and video messaging allow Ren to exchange information with you efficiently in connection with the provisioning of your account and Services.
For example, we may send the following to you by email or by posting them on our website and/or mobile application(s): legal disclosures; these Terms; Privacy Policy; future changes to any of the foregoing; and other notices, policies, communications or disclosures and information related to the Services or services of Designated Affiliates.
You acknowledge that digital communications sent over unencrypted networks may not be completely secure, and there may be the potential for such communications to be accessed in storage or during transmission. Whilst Ren puts various security measures in place, Ren cannot guarantee security of networks that we do not control. This includes the Internet, and any wireless networks in which information may be transferred to Ren. We are committed to protecting your privacy which includes limiting the amount and type of Personal Information disclosed in unencrypted email and text communication in compliance with our Privacy Policy.
Your use of Ren Services and by providing your mobile number and/or email address means that you agree and consent to the use of email, audio, visual, and/or text messaging as an acceptable form of communication for the purposes of receiving Ren Services and product information.
If you wish to change your email address, phone number, or modify your preferences regarding the use of email and text communications, you may do so by contacting Ren. Opting out of receiving communication about products, services, marketing, and educational content will not impact your access to Ren Services.
Ren may require functional cookies to ensure operational ability.
Disclaimers
By accessing our Services, you assume all risks associated with their use, including but not limited to the risk that your computer, software or data may be damaged by the website, any third-party content or third-party website, any virus transmitted by the platform(s) we use to schedule appointments, transact payments, and deliver services.
To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with the Ren Services, website and their use are hereby excluded. By accessing our Services, you agree to indemnify Ren and each of its Affiliates for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to the Ren Services, app, and website.
Ren makes no guarantee that the products and services provided by Ren are fit for your intended purpose. All products and services provided by Ren are provided on an 'as is' basis without warranty of any kind, express or implied.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL WE OR ANY OF OUR LICENSORS, AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM ANYONE’S USE OF OR INABILITY TO USE THE SERVICES, OR RESULTING FROM ANY CONTENT POSTED ON THE SERVICES.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, AND WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE AND USAGE OF TRADE. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. FURTHERMORE, WE AND OUR LICENSORS DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. ANY MATERIAL OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
WE DO NOT PROVIDE PROFESSIONAL MEDICAL OR HEALTHCARE SERVICES/ADVICE. THE SERVICES PROVIDED BY REN, VIA OUR WEBSITE AND/OR MOBILE APP, DO NOT CONTAIN OR CONSTITUTE, AND SHOULD NOT BE INTERPRETED AS, MEDICAL/HEALTHCARE ADVICE OR OPINION. NO DOCTOR-PATIENT OR THERAPIST-PATIENT RELATIONSHIP IS CREATED. USE OF THE SERVICES IS NOT FOR EMERGENCIES OR CRISIS SITUATIONS. IF YOU THINK YOU HAVE AN EMERGENCY (INCLUDING IF YOU BELIEVE YOU OR SOMEONE ELSE IS AT RISK OF HARM IN ANY WAY), CALL YOUR LOCAL EMERGENCY SERVICES PHONE NUMBER WITHOUT DELAY.
No Healthcare Provider-Patient Relationship
Any and all services provided by, in and/or through the Services are for informational purposes only. Ren does not provide medical or healthcare services. Nothing contained in the Services should be construed as representing a healthcare assessment, diagnosis, or treatment. The information provided by Ren should not be interpreted as a substitute for medical/healthcare/psychological/psychiatric consultation, evaluation, or treatment, and the information made available on or through the Services should not be relied upon when making medical or healthcare decisions, or to assess or diagnose or treat a medical or health condition. YOUR USE OF THE SERVICES DOES NOT CREATE A HEALTHCARE DOCTOR-PATIENT NOR THERAPIST-PATIENT RELATIONSHIP BETWEEN YOU AND ANY OF THE REN PARTIES (INCLUDING, WITHOUT LIMITATION, PARENTING EXPERTS) OR ANY OF REN SERVICE USERS.
Parenting Expert Service Disclaimer
If you have access to our parenting expert coaching Service, you will be able to interact with coaches who have completed training in parenting and social and emotional wellbeing/development. A parenting expert will assist users in understanding social and emotional wellbeing/development and how parents/caregivers can affect this. Ren will, in its sole discretion, will interchange parenting experts who are providing Services without notice to the users. Ren does not guarantee consistent engagement between any particular user and any particular parenting expert. Ren's parenting expert service is not a 24/7 managed service. Communications received by Ren are reviewed, and most often responded to, within 7 days.
Ren’s parenting experts are not medical professionals and in their role of parenting experts at Ren they are not providing Services as healthcare professionals. They will not conduct any type of medical or healthcare assessment (including but not limited to mental health, psychological or psychiatric assessment), nor will they provide a diagnosis or treatment (including, but not limited to psychotherapy, nor mental health counseling, nor any other type of psychological or psychiatric treatment). The information received via Ren’s Services should never be considered to suggest a medical or healthcare assessment (including but not limited to mental health, psychological or psychiatric assessment) has been or will be conducted, nor a diagnosis has been or will be provided, nor treatment (of any kind) has been or will be provided.
Ren’s parenting expert service is considered a coaching and information service and it cannot substitute for, and is not an alternative to, medical, psychiatric, psychological, psychotherapy or other healthcare assessment, diagnosis and treatment. You are advised to seek assessment, diagnosis, treatment and advice regarding medical or psychological concerns, conditions or illnesses from appropriately qualified healthcare professionals who are professionally licensed to practice in the relevant discipline (for example, but not limited to, medicine, psychiatry, psychology) within the country (and, where applicable, within the state or territory) that you are located.
Ren’s parenting experts are not required to hold registration as therapists, psychologists, social workers or healthcare professionals. If an individual is performing the services of a parenting expert at Ren, and they are a registered psychologist, healthcare professional, social worker or therapist (or if they hold any other type of registration), they are not providing services under their registration.
Questionnaire Disclaimer
In instances that Ren offers psychometric questionnaires, it must be noted that these questionnaires are not diagnostic. They are psychometric questionnaires designed to provide indications of a person’s abilities, personality, relationships, beliefs, or wellbeing. The results of a psychometrics questionnaire don’t necessarily mean there’s an issue, and should never be interpreted as indicating a diagnosis. If you or a child for whom you are a caregiver obtains results on a questionnaire that’s outside of the indicated typical range, we recommend you consult with an appropriately qualified healthcare professional. If a questionnaire indicates your results fall within the typical range and you have concerns regarding the wellbeing or development of either yourself or a child for whom you are a caregiver, we recommend you consult with an appropriately qualified healthcare professional.
As to any general advice that may be posted on the Services, such advice is for informational purposes only and is not intended to replace or substitute for any medical or other advice. We expressly disclaim any and all liability concerning any treatment, action by, or effect on any person following the general information offered or provided within or through the Services, to the maximum extent not prohibited by law. In the event of specific concerns or situations in which medical advice is required, you agree to follow up and consult with an appropriately trained and qualified medical services provider who has knowledge of your specific situation.
Engaging Qualified Healthcare Professionals
Although Ren may provide information related to mental health, psychology, and child development, such information and our services are not intended to constitute or be a substitute for advice from a qualified healthcare provider. Ren’s services include providing information regarding social and emotional wellbeing and development, as well as coaching for parents. Ren does not offer psychological, psychiatric or mental health assessment, diagnosis, treatment or therapy. Furthermore, Ren does not provide a referral service or crisis support service.
If you have any concerns regarding a child’s wellbeing or development, or about your own health, we strongly recommend consulting with an appropriately qualified healthcare professional. Ren is not engaged in rendering clinical psychology advice, therapy or other medical advice or services, and your use of Ren's Services does not create any therapist-client relationship (or doctor-patient relationship) or other treatment relationship between you and Ren or any of its representatives.
Ren assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information or material provided by Ren or Ren representatives. Reliance on any information provided by Ren, Ren representatives or others contributing to Ren is solely at your own risk. Always seek the advice of an appropriately qualified healthcare professional with any questions you have regarding healthcare concerns or developmental concerns. Never disregard professional advice that you have received elsewhere and never delay seeking it, because of information you receive through Ren’s Services.
Limitation of Liability
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE AND OUR AFFILIATES, LICENSORS, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, THOSE RELATING TO LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON CONTRACT, WARRANTY, PRODUCT LIABILITY, TORT OR OTHER LEGAL THEORY AND EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU ARISING FROM THESE TERMS, OR THE USE OF OR INABILITY TO USE THE SERVICES WILL AT ALL TIMES BE LIMITED TO THE GREATER OF $100.00 OR THE AMOUNTS PAID BY YOU TO US FOR ACCESS TO AND USE OF SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Exclusive Remedy
If you are dissatisfied with Ren’s Services, your sole and exclusive remedy is to stop using the Services and cancel your subscription (if applicable).
DISPUTE RESOLUTION
Notwithstanding anything to the contrary in these Terms, if we make any changes to this "Dispute Resolution" section after you accepted these Terms or accessed our Services, you may reject such changes by providing us with written notice within 30 days of the effective date of the change. If you reject the changes, any dispute between you and us shall be resolved in accordance with the provisions of this "Dispute Resolution" section as of the date you accepted these Terms or accessed our Services. Such notice must be sent to legal@ren.app.
Links to Third-Party Websites
The Services may contain hyperlinks to websites owned and operated by third parties. We do not take responsibility for the privacy and security practices or the content, advertising, products, services or other materials made available on or through any such linked sites. We provide these links to you as a convenience, and the inclusion of any link does not imply endorsement of any kind by us.
Cancellation and Refund Policy and Returns Policy
Charges
Ren offers products and services that require payment in advance of Service delivery.
Refunds
Generally Ren does not issue refunds, including when payment is made for a scheduled service, which was not attended by the Service recipient (regardless of the reason for non-attendance).
General Provisions
These Terms constitute the entire agreement governing your use of the Services and supersede all prior agreements pertaining to the subject matter herein.
Jurisdiction: These Terms and Conditions are governed by the laws of Victoria, Australia. We reserve the right to modify, suspend, or terminate any part of the Services at any time.
We will make reasonable efforts to notify you of any material changes to the Services. We will not be liable to you or any third-party for any modification, suspension, or termination of the Services. These Terms do not create any third-party beneficiary rights. You may not assign any of your rights or obligations under these Terms without our prior written consent. Ren and/or our Designated Affiliates may assign our rights in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
We appreciate your feedback, suggestions, and other communications (collectively, “Feedback”) regarding the Services. You acknowledge and agree that we may use your Feedback without restriction or obligation to compensate you, and except as required by healthcare confidentiality laws, we have no obligation to keep your Feedback confidential.
Notwithstanding any termination, these Terms will remain in full force and effect, and any provisions that by their nature are intended to survive termination will survive. To safeguard the integrity of the Services, we reserve the right, at our sole discretion, to block users from certain IP addresses from accessing the Services. If you have any inquiries concerning these Terms, please contact us via email at legal@ren.app.
